Last night, right before sitting down to dinner, I did something I rarely ever do. I answered the phone even though the caller ID clearly identified the caller as “Marketing Firm” (602-889-3656). I’ve been dodging calls from this particular marketing firm for over a week and I was anxious to give them a piece of my mind. I was curious to find out what part of the “do not call list” they didn’t understand?
To my surprise, the marketing firm was calling on behalf of Charter Communications. I’ve been a happy DirectTV subscriber for years, but recently signed up for Charter cable after moving into an apartment for a few months while my home is being renovated.
“We understand that you’ve recently cancelled your Charter cable, we’d like to know what the reason is. Was it too expensive?”
That’s when my head nearly exploded. My life with Charter cable was brief and torturous. It lasted all of seven days before I returned the box and cancelled all but my internet access. And now they’re calling me right before dinner to ask why I cancelled my service?! If they’d only listened to my complaints while I was still a subscriber they’d already have that information.