It’s perhaps not the best month for Netflix. Recently, they’ve been publicly spanked (and sued, of course) for what may be one of the more dumbass policies in recent retail history: willfully ignoring their best customers for their worst customers. I mean, come on, do they know anything about the cost of acquiring a customer vs. keeping a customer or how repeat customers drive a business or did they literally stumble across their model in a cave? (Gee, Tennesee, we can use the Internet to rent videos.” “Good one, Chumley”).
And now Netflix has a new worry: disgruntled postal workers stealing their videos before they can make it to their destination. One carrier had a stash of over 500 videos. Hello, Newman! Of course, perhaps these weren’t disgruntled postal workers so much as disgruntled hardcore Netflix fans, angry that — despite the amount of money they spent — they suddenly couldn’t get the movies they wanted when they wanted.