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We're Not Who You Think We Are

More Troubles for Netflix

February 17, 2006 by Jim Connelly

It’s perhaps not the best month for Netflix. Recently, they’ve been publicly spanked (and sued, of course) for what may be one of the more dumbass policies in recent retail history: willfully ignoring their best customers for their worst customers. I mean, come on, do they know anything about the cost of acquiring a customer vs. keeping a customer or how repeat customers drive a business or did they literally stumble across their model in a cave? (Gee, Tennesee, we can use the Internet to rent videos.” “Good one, Chumley”).

And now Netflix has a new worry: disgruntled postal workers stealing their videos before they can make it to their destination. One carrier had a stash of over 500 videos. Hello, Newman! Of course, perhaps these weren’t disgruntled postal workers so much as disgruntled hardcore Netflix fans, angry that — despite the amount of money they spent — they suddenly couldn’t get the movies they wanted when they wanted.

  • A Stranger in Your Queue

Filed Under: Movies, Services

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Previously on Medialoper

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