“NOOOOOO!!!!” I screamed into the phone, loud enough that the poor Third Customer Service Rep from The Cable Company probably didn’t need his phone to hear it in Bangalore. But it was nearing 10:30 Saturday morning and I’d just been on anger-building hold for 20 minutes (“Your call will be answered in the order in which it was received”).
“I WILL NOT RESCHEDULE MY APPOINTMENT!!! THIS IS YOURRRRR ISSUE!! YOU NEED TO FIX IT!!” Technically, it really wasn’t the Third Customer Service Rep’s issue, it’s just that he got stuck with me just as my asshole-o-meter had gone to 11. I was trembling with righteous fury, storming around my apartment with the cell phone jammed in my ear. I was as angry as I have ever been, and that’s really saying something.
“Please hold, sir, while I try to see what I can do.”