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net-neutrality

Network Neutrality: Now More Than Ever

September 6, 2006 by Kassia Krozser

I am probably going to get kicked out the United States for saying this, but I think private companies are the worst possible stewards of our information infrastructure. Our household was without DSL for five days. Five days. If you’re a writer who works mainly on the Internet, communicates via email with 95% of friends and family, and, well, enjoys and prefers reading online publications, five days is ridiculously long.

While I believe everyone on the customer service food chain for our telephone company was sincere in their desire to do something, overall, the response was abysmal. I’m sorry, but if you’re going to outsource your support to India, stop with the scripts already and give the call center staff some ability to actually resolve problems. It isn’t the off-shoring that is the problem: it is the resultant frustration because problems aren’t being resolved. Five days is too long for any utility to be out of commission, barring a major natural disaster.

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Filed Under: Mediacratic, Services, Telecom Tagged With: net-neutrality, ted-stevens

More Fun In The New World

July 12, 2006 by Kassia Krozser

While the rest of the world is watching as Clear Channel slowly gobbles up every concert ventue in the known universe, AT&T is positioning itself as the go-to online concert venue, via a sub-domain called blue room. Yeah, I can’t believe I typed that sentence either.

I won’t bore you with the thread that lead to this almost-improbable happening, but suffice to say that AT&T is not, as you previously thought, just a communications company. They are communications and entertainment. And they want to entertain you.

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Filed Under: Services Tagged With: AT&T, blue-room, net-neutrality, phone-companies

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Previously on Medialoper

  • Certain Songs #2631: Talking Heads – “Road to Nowhere”
  • Certain Songs #2630: Talking Heads – “And She Was”
  • Certain Songs #2629: Talking Heads – “What A Day That Was (Los Angeles 12-1983)”
  • Certain Songs #2628: Talking Heads – “Slippery People (Los Angeles 12-1983)”
  • Certain Songs #2627: Talking Heads – “This Must Be The Place (Naive Melody)”

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