Earlier this week I decided to dump one of my AT&T land lines and transfer my main phone number over to Vonage. While I’m excited by the idea of taking a leap forward into the world of VoIP, and happy to be taking some of my business away from AT&T, the move is not without risks.
My main concerns:
- Vonage’s quality of service may not what I’m used to. That would be the quality of the calls, not the quality of the customer service.
- I have this lingering fear that AT&T will do something to screw up my order in such a way that my DSL (complete with the static IP address I’ve had for almost a decade) will be disconnected.
Needless to say, when an envelope from AT&T arrived yesterday afternoon I opened it with dread. In my mind the name AT&T is synonymous with “bureaucratic snafu”.
The letter read:
“Thank you for choosing AT&T California for your telecommunications services. This letter confirms your order.”
My order? You mean my order to disconnect my service?
Page two of the letter contains a very detailed account of all of the services that are being disconnected. I scanned the long list of calling services to verify that everything was being removed. By the time I got to “Remove – Caller ID – $6.17” I knew I’d made the right decision. I was paying $6.17 a month for Caller ID?!
Page three contains some regulatory language, as well as a pitch for for me to sign up for a service that will combine all of my billing onto a single statement. Clearly, that’s not going to happen any time soon.
Page four was left intentionally blank.
So, as I understand this, AT&T sent me a letter thanking me for disconnecting my service. I wonder what they’ll do when I switch to a cable modem?
Meanwhile, my Vonage adapter has arrived and my VOIP service is up and running with a temporary number while I wait for the transfer to take place. So far the quality seems fine – although all I’ve actually done is order Indian food.