• Skip to main content
  • Skip to primary sidebar
  • About
  • Archives
  • Contact

Medialoper

We're Not Who You Think We Are

Thank You For Choosing AT&T – My VOIP Adventure: Part II

June 24, 2006 by Kirk Biglione

Earlier this week I decided to dump one of my AT&T land lines and transfer my main phone number over to Vonage. While I’m excited by the idea of taking a leap forward into the world of VoIP, and happy to be taking some of my business away from AT&T, the move is not without risks.

My main concerns:

  • Vonage’s quality of service may not what I’m used to. That would be the quality of the calls, not the quality of the customer service.
  • I have this lingering fear that AT&T will do something to screw up my order in such a way that my DSL (complete with the static IP address I’ve had for almost a decade) will be disconnected.

Needless to say, when an envelope from AT&T arrived yesterday afternoon I opened it with dread. In my mind the name AT&T is synonymous with “bureaucratic snafu”.

The letter read:

“Thank you for choosing AT&T California for your telecommunications services. This letter confirms your order.”

My order? You mean my order to disconnect my service?

Page two of the letter contains a very detailed account of all of the services that are being disconnected. I scanned the long list of calling services to verify that everything was being removed. By the time I got to “Remove – Caller ID – $6.17” I knew I’d made the right decision. I was paying $6.17 a month for Caller ID?!

Page three contains some regulatory language, as well as a pitch for for me to sign up for a service that will combine all of my billing onto a single statement. Clearly, that’s not going to happen any time soon.

Page four was left intentionally blank.

So, as I understand this, AT&T sent me a letter thanking me for disconnecting my service. I wonder what they’ll do when I switch to a cable modem?

Meanwhile, my Vonage adapter has arrived and my VOIP service is up and running with a temporary number while I wait for the transfer to take place. So far the quality seems fine – although all I’ve actually done is order Indian food.

Filed Under: Actual Mileage, Telecom Tagged With: AT&T, T, Telcom, VG, VOIP, Vonage

Reader Interactions

Comments

  1. Jim says

    June 25, 2006 at 4:07 am

    But didn’t the Indian food taste better than ever knowing that the order came using Vonage and not AT&T??

  2. Kirk says

    June 25, 2006 at 9:15 am

    The Indian food hasn’t arrived yet. I ordered from India. The rates were so cheap I couldn’t resist.

  3. Jim says

    June 26, 2006 at 1:35 pm

    Ironically, even if you were getting delivery from down the street, it’s entirely possible that you were ordering it from India.

  4. Cheap Voip Service says

    July 14, 2009 at 7:03 am

    Great article. The husband and I dumped landlines for voip about 2 years ago and haven’t looked back since. Our friends are cell phone only but we only have prepaid so this works out. Thanks!

Primary Sidebar

Lopy

Search

Previously on Medialoper

  • Certain Songs #2750: Tom Petty & The Heartbreakers – “The Wild One, Forever”
  • Certain Songs #2749: Todd Snider – “Too Soon to Tell (Live)”
  • Certain Songs #2748: Todd Snider – “Just Like Overnight”
  • Certain Songs #2747: Todd Snider (ft Jason Isbell) – “Like a Force of Nature”
  • Certain Songs #2746: Todd Snider – “West Nashville Grand Ballroom Gown”

Copyright © 2023 ยท Medialoper